Shipping
We have storages in US warehouses and in China warehouses.Most of our stock is in China.
If you are afraid ordering a product from abroad, especially from china due to the virus situation, check out what the CDC says about ordering packages from China: "there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures". If you want to make sure, just clean the received product with disinfectant and wash your hands thoroughly after first use.
Yes, we ship to US, UK, AUS, NZ and Canada.
US/AUS/NZ standard: 9-15 business days
US/AUS/NZ expedited: 6-12 business days
UK standard: 7-12 business days
UK expedited: 4-8 business days
Canada standard: 14-24 business days
Canada expedited 9-15 business days
Please note that these shipping times can change any time, because of the pandemic. We will notifiy you if we see any delays with your order.
For more information check out our shipping policy.
Yes, we offer express shipping option, which is around 3-5 days faster than regular ones. It costs more than standard shipping, but you can save those costs by subscribing to our newsletter, and we won't charge you additional cost for express shipping ever. ( You still have to pay the standard shipping fee, unless you meet the full requirement of free shipping, and this offer only stands for packages below 450g / 1lb ).
We ship orders according to the order numbers, holidays, weekends, and capacity of our staff. We'll ship out the order in 1-5 days.
You will receive automatic tracking updates via your registered email address, or you can track your order here. Please allow us a few day to upload the tracking number.
Typically, orders are received within 5-12 business days. Please note that your processing time and shipping speed are two completely separate things. Processing time is the amount of time that it takes our staff to process orders for the day which includes quality check, putting them in the package, and sending your box to the courier. Shipping Speed is how quickly the courier delivers the package to your country which then is received and delivered to your doorsteps by your local post.
You, the buyer is the importer and your order may be liable for charges or fees as a result of customs laws relevant to the delivery country. We recommend that you view and make yourself aware of any country specific customs fees by visiting your country customs agency website, where guidelines relating to such fees will be outlined. You can read more on customs information by visiting our Terms of Service page.
Payment & Security
We accept Credit Cards, Debit Cards: Visa, Mastercard, and American Express. Additional rate may apply due to oversea purchase.
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
Depending on your country rules you might have to pay taxes on your order. Taxes will be shown on the checkout page.
Resend & Refund
Your 100% satisfaction is important for us. We offer a 30 days Resend & Refund Policy. We always do our best to satisfy our customer needs. If there's any problem with your order, please contact us.
Detailed policy: If a product gets damaged, was faulty upon a delivery, or you are not satisfied - we will resend the item or give you a refund according to your need
Timing: we have a 30-days Resend & Refund Policy, since the day item was received.
Delayed orders: if an order is delayed for more than 30 days we will resend the item or give you a refund. To be eligible for a resend or refund you must contact us here and have a photo or proof describing your complaint.
( We reserve the right to extend the permissible delay time if the delay is caused by an unforseable catastrophic event like riots, pandemic and other natural catastrophies.)
Please note that If you are approved and eligible for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less than 10% of the original payment, within a 2-6 business day.
In most cases we'll try to solve the problem by resending the item, which is more beneficial for both sides. The additional cost is fully paid by us. You should always have proof of purchase ( invoice), proof of delivery ( tracking number), your complaint backed by photo(s), and include it/them in the complaint ticket. For further and more accurate information check out our refund policy page, or contact us. Note: buff-box.com reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Yes. All cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account. Note: buff-box reserves the right to refuse any replacement and refund if it does not meet the above criteria.
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website. On average, it will normally take up to 6 business days for funds to reach your bank account.
Satisfaction Guarantee
We stand by our high-quality products and your satisfaction is guaranteed.
Secure Checkout
Pay with the world’s most popular and secure payment methods.
Great Value
We offer competitive prices on all of our exclusive products.
Free Worldwide Delivery
Handling time 1-3 business days. Estimated delivery between 7-10 business days.